Shipping policy

Effective Date: June 24, 2026

1. Processing and Fulfillment

At EXL Milling Ltd., we take pride in the quality of our fresh products. Because we manufacture our product fresh to order, please allow 1–2 business days for your order to be processed and prepared for shipment. We begin processing your order as soon as it is received. Once your package has been fulfilled, you will receive an automated email from Shopify containing your tracking number so you can monitor your shipment’s progress.

2. Shipping Rates and Delivery

We are pleased to offer free standard shipping on all orders across Canada. We currently ship to all provinces and territories within Canada. Please note that we do not currently sell or ship products outside of Canada. Typical transit times are 8–12 business days depending on your location.

3. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout. If a package is returned to our facility due to an incorrect or incomplete address provided by the customer, we will contact you to arrange for reshipment. Any costs associated with re-sending the package will be the responsibility of the customer.

4. Porch Piracy and Delivered Packages

We understand the concern regarding packages being stolen after they have been marked as "delivered" by the carrier. Because we fulfill our obligations once the carrier confirms delivery to the provided address, we cannot be held financially responsible for packages that are stolen from a customer’s property after successful delivery. We strongly recommend that you monitor your tracking information closely and ensure someone is available to receive the package, or consider providing specific "delivery instructions" to the carrier if your local delivery driver allows for secure drop-off locations.

5. Issues with Your Shipment

If your package arrives damaged or you suspect it has been lost in transit, please refer to our [Return and Refund Policy] for instructions on how to report the issue and receive a fresh replacement.

6. Extreme Remote Location

While we strive to offer flat-rate and free shipping across Canada, certain extremely remote locations or fly-in communities carry exceptional logistical costs. We reserve the right to cancel and fully refund any order where carrier shipping rates exceed standard thresholds, or we may contact you to negotiate a subsidized shipping rate.

7. Contact Us

If you have any general questions regarding your shipment, please reach out to our team at lipigen@exlmilling.com.