Frequently Asked Questions
Our Supplement
Getting Started with LipiGen
Managing Subscription
Shipping & Delivery
Why should I feed LipiGen over another supplement alternative?
LipiGen is formulated with a focused, purposeful blend of ingredients, no unnecessary fillers, no artificial additives, just clean nutrition designed to support your dog's long-term health and vitality. We believe in transparency, simplicity, and results you can see.
What Ingredients do you use?
LipiGen contains three core ingredients: flaxseed, canola, and peameal. Each ingredient is selected for its nutritional value and contribution to your dog's overall wellness, from healthy coat and skin to joint and digestive support.
How is your supplement made?
LipiGen is produced through a proprietary 3-stage process developed and refined over 30 years. Our all-natural formula is truly one of a kind, the result of decades of expertise and a commitment to creating a supplement unlike anything else on the market.
Does LipiGen need to be refrigerated?
No refrigeration required. LipiGen Vitality is shelf-stable and easy to store. For best results, use within 12 months of purchase and store in a cool, dry place.
Does your supplement contain preservatives, artificial ingredients, or colors?
Absolutely not. LipiGen Vitality is free from artificial preservatives, artificial ingredients, and added colors. What you see on the label is exactly what's in the product.
Does your recipe contain fillers like corn, wheat or soy?
No. LipiGen contains zero fillers. We don't believe in padding our formula with low-value ingredients, every component serves a purpose.
How much does it cost?
Visit our online store for current pricing and available subscription options. We offer flexible plans to make supporting your dog's health as convenient and affordable as possible.
Can I try before signing up for a subscription?
Yes! We offer a trial so you can experience LipiGen Vitality risk-free. If you're not satisfied, simply request a refund — and you get to keep the product. No hassle, no questions.
Where can I buy LipiGen?
LipiGen Vitality is available exclusively through our online store, shipped directly to your door anywhere we deliver.
How do I transition my dog to LipiGen?
We recommend introducing LipiGen Vitality gradually. Start by adding a small amount to your dog's existing food and increase to the full serving over 7–10 days. This allows your dog's digestive system to adjust comfortably and helps build a positive association with the supplement.
What if my dog isn't eating the supplement? Any tips for picky eater?
For picky eaters, try mixing LipiGen Vitality into a small amount of a high-value food like wet food or a favourite topper. Warming the food slightly can also enhance the aroma and make it more appealing. Start with a very small amount so the taste isn't overwhelming.
Does LipiGen expire?
Yes. For optimal freshness and effectiveness, LipiGen Vitality should be used within 12 months of purchase. No refrigeration is required — simply store in a cool, dry place away from direct sunlight.
What is your return policy?
We stand behind LipiGen Vitality. If you aren't completely satisfied, just let us know for a refund; the product is yours to keep. We want you to try us risk-free! This trial guarantee is limited to the initial bag purchased by first-time customers.
How does the subscription work?
LipiGen is available as a convenient recurring subscription so your dog never runs out. Simply choose your preferred delivery frequency at checkout, and your order will be automatically processed and shipped on your selected schedule. You can manage, pause, or cancel your subscription at any time.
How do I know when my next order is scheduled?
You'll receive an email notification before each upcoming order is processed, giving you advance notice to make any changes. You can also log in to your customer account at any time to view your next scheduled order date.
How do I change my next order date?
Log in to your customer account, navigate to your active subscription, and select the option to reschedule your next order. You can push the date forward or move it up to suit your needs — no phone calls required.
How do I cancel my subscription?
You can cancel your subscription at any time by logging in to your customer account and managing your subscription settings. There are no cancellation fees and no long-term commitments. If you have any trouble, our team is happy to assist.
Where do you ship?
We currently ship across Canada, delivering LipiGen Vitality directly to your door. Stay tuned as we continue to expand our shipping regions to serve more dog owners.
How long will it take to recieve my package?
Orders are typically processed within 1–2 business days. Delivery times vary by location, but most customers receive their order within 8–12 business days after shipment. You'll receive a tracking number by email once your order is on its way.
Do I need to be home when my package arrives?
No, you don't need to be home. LipiGen Vitality is shipped in standard packaging that can be left at your door by the carrier. If you have specific delivery instructions, you can add them at checkout or contact your carrier directly using your tracking number.
